Customer Testimonials
I am writing to document a highly frustrating and unprofessional experience with the service department at Veterans Ford. I brought my Ford Expedition in for standard, routine maintenance, specifically an oil change and a tire rotation. Given the vehicle type, I anticipated a standard bill.
Instead, the service advisor presented me with a quote for $930.
They attempted to justify this cost by packaging it as a "30,000-mile service." However, upon reviewing the breakdown, the bulk of this massive charge consisted of arbitrary visual inspections, charging an exorbitant amount of money simply to "check" various components, along ... Read More DealerRater - Jun 19, 2026
Davier is a very excellent worker, very nice guy and speaks Spanish, I got my first Ford car because he helped me
I made an appointment for recall (which had already been done on-line - I wasn’t aware) and basic service. and when I got there I was told 1 1/2 hours for a simple tire replacement, rotation and alignment. 3 1/2 hours later it was finally completed. My tire shop would have had it done within 1 hour. Very frustrating.
The best customer service. We have used them before and went back again and received the same customer service they went above and beyond to make the best deal for us.
Thank you for your help with buying a new truck. It was a good experience.
Had an appointment on Friday for basic oil change. They said I needed coolant and transmission fluid replace so I said sure. Had to keep car over night. Well joke on me. They didn’t do it correctly and got air in my engine. Almost hit people driving since breaks lock up when this happens. Called ford but no one could help. Left stranded on the side of the road. Still waiting for manager to call me to arrange a tow so they can fix their error. do not think I will ever be back. Very scary situation to be ... Read More DealerRater - Jun 2, 2026
Taylor and his team were amazing! Very professional! Exceeding all of our expectations! Buying a car at Ford Tampa was smooth with no hassles!
The entire experiences was wonderful. From the moment I submitted an inquiry online the services was phenomenal. I got the pleasure of working with John Fry, Hector Negron, and their Director of Sales. No shady or pushy tactics, just honest interactions. It felt like a partnership rather than a one time transaction.
La atención súper son bien atentos la rapidez en que hacen los trámites todo bien hablado y claro
Had to have a recall completed and was pleasantly surprised that they were able.to come to my house to complete. They were even early and efficient.
Highly recommended , great service ! 😁 thank ⭐️⭐️⭐️⭐️⭐️ I left with the car I wanted. Thanks thank thanks
Ryan in the service department really took ownership of resolving my issues and kept in touch with me throughout the process. He was always very helpful and would research anything he was not sure of.
Veterans was on time with my quote. Repairs were done in a timely manor. Highly recommended them.
I have nothing but positive impressions. It was fast and straightforward. Bryan was extremely helpful with all my questions.
Gracias por su buen trato y la ayuda exepcional que me dieron los recomiendo 100%
Used their Mobile Service. Adam was awesome. The BEST! On time, very efficient and extremely knowledgeable.
Service department I great and the only reason I come back. New car manager was condescending and rude. Had bought 3 vehicles at this dealership. Tried to buy # 4 and was the worst’s experience.
This dealership is Prompt friendly and solid recommendations. Service is great and relatively affordable. I would recommend.
Service Department at Veterans Ford is the best around! Great Customer Service and got it right the first time! Thanks again everyone!
Service advisor Susan was wonderful. Overall a great experience until I went to pay a 2000$ invoice and was told of a 3% service charge for using a credit card. You also received 4000$ from my extended warranty company. So I paid with my debit card. I will not be back.
Great service, Pleased with quality and professional response with much needed repairs of warranty service.
Bought 2 ford edges there and had them serviced there and have always been happy. Always treated as a valued customer
Huge thank you to Veterans Ford and especially Aaron, Hector, and Jason from finance for helping us get into a second vehicle to better our lives and our family’s future. This was truly a blessing from God, and we are beyond grateful for the kindness, patience, and support from the whole team. The entire process was quick, easy, and stress-free, and they worked hard to make it happen for us. Highly recommend Veterans Ford to anyone looking for a great car-buying experience!
It has been an absolute pleasure working with Patrick Borders. This is the second vehicle we’ve purchased from Veterans Ford and Patrick has made both experiences great. Thanks for being personable, helpful and working with us to make it happen. 😎
Purchasing a car with Sales Rep Aldair was an exceptional experience. Everything went smoothly without any issues, and Aldair was incredibly helpful throughout the process. Highly recommend!
Great service department! All service advisors have been responsive and work has been completed in a timely manner.
It's bad enough to pay $9.49 "misc charges", shop fees I guess, but they charge another $4.99 "document and storage fee". These are added to a simple oil change. Plus tax, of course!
I received excellent service at Fords Veterans Dealership!! The employees were extremely helpful and answered all my questions!! I would recommend them to others!
They took the car into service as soon as I stopped at the dealership.very satisfied
Huge shoutout to Veterans Ford for making the purchase of my new Ford F-150 Raptor an absolutely seamless experience. From start to finish, everything was smooth, professional, and stress-free.
A special thank you to Patrick for going above and beyond throughout the entire process. He was knowledgeable, transparent, patient, and made sure every detail was handled the right way. You can tell he genuinely cares about his customers and takes pride in what he does.
The whole team made me feel welcomed and never pressured, which made buying my Raptor actually enjoyable. If you’re looking for a dealership that ... Read More DealerRater - May 20, 2026
Excellent service!! Our Service Manager George was wonderful, keeping us up to date on the progress of our service and making sure the job was done right!
Well, anytime I have been there, every employee is aways kind, prepared, helpful, and efficient.
Veterans ford was amazing. We worked with Tay and he was patient with us and helped us find the perfect vehicle. We also worked with the general manager Lorenzo who gave us the white glove treatment. We will be back in the future to buy the next vehicle.
Great and timely job on my 50k service work. Always great service at this store.
This was my first time dealing with veterans Ford and it was a positive experience.
Susan was kind and super helpful. I will be coming back to Veterans Ford Tampa for any/all vehicle maintenance I need!
Friendly, competent. Service advisors are very good at keeping you advised on Wait times via texting.
This was hands down the easiest car purchase I've ever made. Chad was amazing! He worked hard to find us a vehicle that was an exact match to what we really wanted. He gave us a great deal too! Darrel in finance made that part of the experience quick and painless. Will definitely come back when we need another vehicle. Thank you!
Nice and clean, great showroom, very nice people, in and out fast. Salesmen was very pleasant.
They are quick and easy for oil changes. Always a pleasure to do business with.
Easy process. I liked it. I recommend it to others. Good job. Chris James!! way to go.
All good. Easy in. Easy out. Quick turn in oil change and tire rotation. Great job
Hairo is an excellent representative for Veterans Ford. Hairo is professional, personable, kind snd caring. I will return for service because of Hairo.
It was a great experience and everyone was very nice during my visit for maintenance
Susan O’Dell was amazing as my service advisor and the overall service was great. 5 Stars
Recently purchased a 2022 Escape, Great selection of vehicles and John (Super sales guy) made the experience easy and stress free finding what I needed. Absolutely loved the service and my new car.
As an older woman, I typically do not enjoy visiting car dealerships and hanging out there but I don't mind waiting for my Bronco Sport to get all of her maintenance and services done at Veterans Ford! Came away feeling confident in the work they performed! Friendly service throughout the whole visit yesterday!
The service area was efficient and friendly to work with. Finished as it was promised.
Veteran ford do regular maintenance to my truck. Service is good staff are friendly and Profecinal
Very good customer service. Ryan was great. Very personable. Definitely will use Veterans ford again.
Buying a car is usually a chore, but Aaron Scheible and Tay Blain at Veterans Ford have the process dialed in. After reaching out to every dealer in a 50-mile radius, Aaron stood out by providing an actual competitive price immediately and respecting my time. Tay made the final steps effortless. Zero friction, zero games—just a perfectly executed deal.
I walked into Veteran's Ford and asked for a price on their top level F150s with Blue Cruise. I was told I would have to submit my personal information first. I refused and was told by the manager they would not do business with me. I explained I was not yelling, belittling, or swearing, he said I was not being nice. as I asked if they were communists. My advice, satay away, they are rude and would rather have your personal information rather than a $90,000 sale!
I would not bring my bicycle in there to have it serviced.A year after having my truck in there I’m still finding stuff wrong with it that they did wrong. I don’t know how this company stays in business. The only one I can say something good about is the general manager They basically destroyed the trim in my truck and I’m still trying to figure out how to put it back together. i’ve been a Ford man for life and have dealt with another dealership in town for all my cars. The only reason ... Read More DealerRater - Jan 13, 2026
I was very satisfied with my sales guy he was right there with me every step of the way he knew had very good knowledge of everything I needed to know about the bronco that I had purchased. Kind courtesy friendly. If I needed to purchase another vehicle anytime soon or know anybody that does I will send them his way.
Tony worked with us via phone nearly all day to get us exactly what we were looking for. My husband was unsure if he would be able to make it in by the day’s end, but Tony made sure to hold the car for us in case we didn’t make it. We did make it in yesterday and Tony had everything ready for my husband, in the most smooth car buying experience we have ever had. Tony is honest and upfront. We had been to nearly six dealers before we called him. We are glad we did. Five ⭐️
Low pressure, very knowledgeable sales associate. Like sitting down with family and friends and just going over likes and wishes
Patrick was knowledgable, friendly and easy to work with. I really liked how on-the-ball he was.
My experience with purchasing my new Maverick with Veterans Ford and more specifically, Patrick Borders, couldn't have been better. He put in the extra effort and did a wonderful job for me. We did the whole deal, trade in, loan, signing, and down payment virtually and he delivered my new vehicle to my home when he picked up the trade in. Thank you, Patrick!
Recently worked with Aaron Scheible at Veterans Ford. Although I did not ultimately purchase the car, Aaron took the time to answer questions and get me details of the vehicle in a timely manner and treated me as if I was still a buying-customer. Thank you for the positive experience.
Recently my husband and I purchased a used ford f150 truck, which we have been searching for for quite some time. We were happy to find it at veteran ford. Also very pleased with our sales man Tony Lambert. Everything went extremely smooth, he is an absolute professional knowledgeable, friendly and down to earth. I strongly recommend this place as well as Tony for a sales man. No regrets here. Thank you
Had a decent experience with purchasing the F150 however the service was appalling. Female was dropping it off and was ignored. Straight out sexist. Then went to pick the vehicle up and service had driven it approximately 100 miles leaving 6 miles to empty in the tank. We don’t let our vehicles EVER get that low, EVER! Response was we don’t put gas in it.
A couple weeks ago this dealer sent me a flyer advertising complimentary pick up and mobile service. Today the receptionist says it's not available, don't know when it will be! WTH? Also tried to order a jumper set on the Ford pass rewards, this dealer does not show up on the list of nearest 27 dealers. I'll find a new dealer, even though I bought it here. Don't advertise things you can't do. Can't believe anything else you advertised in the flyer. More xx
My experience was great. Patrick helped me navigate the entire process with professionalism and great customer service. The only thing I would say is the actual charges were not explained as I was signing all the paperwork. I do admit I could have asked more questions and didn't. However, my overall experience was great and I would recommend Patrick and Veterans Ford to anyone.
One the easiest car purchases I ever had. Patrick was very knowledgeable and made the process go smoothly. Highly recommend purchasing a car/truck from Veterans Ford in Tampa.
Fantastic car buying experience, probably the easiest and most friendly I’ve ever experienced. Worked with Patrick who was very knowledgeable and provided great communication. Highly recommend Veterans Ford and definitely ask for Patrick.
Patrick did a great job finding the right truck for me; he always called or texted me back right away if I had any questions or concerns; Veterans Ford was transparent on their pricing & actually saved me some $’s during the final purchase process - highly recommend Patrick & Veterans Ford 👍
Friendly and kind. They made it super easy, Thank you!!!! We greatly appreciate streamlining the process.
Patrick Borders was the reason I bought a truck this day. It really felt like I was buying from a friend. I will recommend him and Veterans Ford to anyone I know.
Patrick was very informative on all questions asked about the Expedition I was interested in. He found the model in their other dealership and had it brought to observe. He was again very helpful and informative in the process of purchasing the vehicle. I will definitely refer him to anyone.
Very friendly dealership. Patrick and finance worked hard to help me find the right car. I enjoyed my experience at your dealership.Thank you again! Betty Harris.
Everyone at Veteran’s Ford was amazing…especially Mr. Scheible. They answered all of my questions both in person and via text. They were very responsive and professional.
Once you buy the they car they stop responding completely. They messed something up and I don’t have my car documents 2 months after the purchase. Try to avoid this place! Remember if your dealer can ghost you after a purchase, you should not buy from there
Easy to work with. Great service from Patrick. And the entire team. Smooth process from start to finish. Highly recommend.
Mr. Patrick, was helpful, professional, friendly. I am very appreciate with his service. Thank You
This dealership was very organ And on top of their game! Great place to go for a professional and easy experience. 10/10 would go back to veterans ford (especially Patrick my sales guy!)
Best purchase experience by wide margin so far at Veterans Ford! And we have bought more than a few cars and trucks here. Our sales person Patrick is knowledgeable patient and very customer focused. He made the buying process a pleasure. Even more important his product knowledge is outstanding and he was able to explain all the features of one of the two cars we bought. Yes we bought two cars
My salesman was fantastic, very knowledgeable, prompt and courteous! The entire cross state transaction was easy and Patrick was well prepared. I’d certainly buy another vehicle from this dealership!
Comfortable Professional Clean Understanding Knowledgeable Close to home Good service department Good trade in deal
The salesman and staff were all very friendly. Am really happy with the vehicle that I found there at Veterans Ford. Will recommend to my 200 co- workers, and would not hesitate to come back for another vehicle in the future
If I could rate them zero stars I would! Do not come here for vehicle maintenance! I have waited twice now over 4 hours for a simple oil change, it’s mind boggling and unacceptable. They should be paying me for wasting my time!
Horrible experience, salesman Patrick is inattentive and left me hanging for over a week. Came in person and pretended there was a misunderstanding (do you not follow up on your leads?) as someone who’s been in sales and marketing for 20 years I’m appalled he was unwilling to even try to negotiate or work a deal on anything. Apparently he is longtime friends with the owner and half retired so doesn’t have to try very hard to make sales. It’s no wonder the cars been there for almost 2 months. Good luck will never be back to this ... Read More DealerRater - Sep 28, 2024
After reviewing the repair/ service history of this car, I became aware that this purchase has proven to be questionable. I am unfortunately, stuck because it is sold as is. 2022 Hyundai Ionic 5
The issue: I encountered a flat tire last week. In viewing the tire treads closely, I realized that all the tires had well over 85K on them. Confirmed by Hyundai service center and another independent tire dealer.
Making them unsafe for any servicing. And unsafe for any individual driving this vehicle.
How is this even possible because the car is a 2022 with less than 39K? That 39K supports 39... Read More DealerRater - Aug 24, 2024
We loved the experience at the dealer ship, everything was smooth and perfect, special thanks for Charles best salesman ever, knowledgeable and very friendly and he is there to help people get what they want, thank you Charles
While shopping for a pre-owned late-model Corvette C8, Veterans Ford Tampa jumped into the mix. Worked with one of the sales staff at their sister dealership, Greenway Ford for about a week via phone, text, and email. We both agreed on the selling price and trade-in allowance. Only to find out the morning of my planned drive to the dealership that the C8 Corvette I was set to buy was being held "captive" by their sister dealership in Tampa, Veterans Ford. Veterans Ford didn't want to "release" the car to their sister dealership. This issue ... Read More DealerRater - Jan 23, 2024
Amazing customer service I’m so grateful to have stumbled across this ford dealer through google search. I will definitely be back and tell others. They listened to my request and exceeded my needs! Thank you! Definitely worth the hour and half drive.
Don't bother trying to make a deal with this store based on your word as a Veteran, a first responder or maybe even the president of the United States of America! They are having none of it. In fact don't even call them if they owe you money!! They still think your word means nothing without a $1000. Deposit. Your word means less than nothing here.
Madison in the service department did agreat job helping me with my ford fusion. I would recommend Madison at veterans ford to help with your car service needs
The entire dealership was great. Jerrod Was great, no hassle and great customer service. I will definitely recommend this dealership to anyone looking.
Came to veterans ford looking for a used vehicle on their lot. Honestly didn't want to be bothered (we know how car salesman can be), just get a view of the car solo and then go from there. As I was walking around Charles introduced himself to me and asked if he could be of assistance, I told him my intentions and he made it happen and I drove off with the car that day, even fixed some minor details post sale to my satisfaction. I highly recommend receiving your car sales needs from Mr. Redd
Great place to do business Great customer service and Inventory. If you’re ever looking for a new or pre owned Vehicle, Veterans Ford should be your next stop.
Not only is Jerrod a family friend, but a great salesman! We are so grateful to have supported him and the dealership with the purchase of our lovely Ford Edge. The staff was very friendly and professional. We were pleased with the selection of vehicles and Jerrod’s professional knowledge of what we viewed. Jerrod detailed our vehicle himself and helped us with the transfer of all our belongings. All in all this has been the best experience we’ve had at a dealership! Way to go guys, keep it up 😇
I have been buying F150 trucks from Veterans Ford for years. Jarrod is an outstanding knowledgeable sales person which made my decision that much easier. Sean the sales manager is a pleasure to work with friendly with no games just the way I like buying new vehicles. Thank you Veterans Ford for an easy enjoyable transaction…
I called to inquire about a specific type of vehicle we needed. Jerrod was not only able to help me find it, he made sure to walk me through the whole process, taking time to explain me everything. He was very professional, friendly and understanding. He stay with me until the end to make sure I understood everything.
The staff is professional but internally they don’t treat each other kindly. Our sales rep was amazing but we couldn’t help but notice how management seemed to be barking orders at the lower staff. Felt very humiliating for them. Our experience was ok, the people who worked with us directly from finance and management were professional and to the point.
Excellent experience worked hard to find us the right set up for my first ever ride in my name^_^ Over the moon to be part of the Bronco Babe club<3
Ref: Excellent Customer Service
To: Veterans Ford
7201 W Linebaugh Ave,
Tampa, FL 33625
Attn: Blake Willmore
Date: June 9, 2023
Dear Veterans Ford Staff and Management,
This is a letter noting the power of excellent customer service. We had been shopping for a Lexus RX350 or RX350L, specifically the Moroccan Red exterior, for the last week or more. The color is a rare find in the Lexus lineup, but your dealership happen to have just what we were looking for on your lot. We reached out on the internet for some correspondence.
Blake was the salesperson who answered our questions from the ... Read More DealerRater - Jun 12, 2023
Wow! What can I say! Sean, Jason, Hannah, Mark and Blake we absolutely fabulous! This is hands down the best transaction I have ever had buying a vehicle. This team was honest, straight forward and very easy to work with. No high pressure. I knew the numbers as I walked in the door and nothing was hidden from me when we arrived. We traveled all the way from the East Coast three hours away to purchase this car! Buy your next Ford at Veterans Ford!
I purchased a 2015 BMW 4 series in September of 2022. I called the dealership on multiple occasions starting in September of 2022 regarding warranty issue. When I bought the vehicle it supposedly had a Ford Warranty 4 Months or 4,000 miles. They informed me I had to take to local ford dealership, so I made appointment had to wait 2 weeks for appointment only to be told they do not work on BMWs take to BMW, which I did. BMW told me they do not take ford warranty, so I called Veterans Ford again, go the run around and then no return calls. They never gave ... Read More DealerRater - Mar 22, 2023
Adam Pettis is the rudest person I've ever encountered at a car dealership. Not honoring their word on things and blaming me in the process. I've never encountered a employee so argumentative and rude towards a customer in my entire life. I've dealt with over a hundred dealerships in my lifetime, and Adam is by far the worst employee I've ever encountered at one.
I purchased a 2015 Volvo in April. This SUV was purchased to add to my fleet of limousines. On the way home the dash board started flickering.
Today is July 27. I’ve made three payments and also put down a down payment. I’ve kept insurance on the car. I’ve lost thousands of dollars not having the car in my fleet. I hear week after week I’ll have an answer by Friday. I spoke with Lorenzo Peña after several texts and phone calls to all involved.
Going on month 4 and still no car. No compensation. No apologies. Nothing. ... Read More DealerRater - Jul 27, 2022
